Refund policy
Return & Refund Policy
At Lunelle Hats, we want every customer to shop with complete confidence. If you are not fully satisfied with your purchase, we offer a simple and hassle-free return process.
30-Day Free Returns
We proudly provide FREE returns within 30 days after your order has been delivered.
To qualify for a return:
- Items must be returned within 30 calendar days of delivery.
- Products should be in good condition with original packaging whenever possible.
- Proof of purchase or order confirmation may be required.
Free Refunds
Once your returned package has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include:
- Order Number
- Photos of the item
- Brief description of the issue
We'll gladly arrange a replacement or issue a full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, customized or personalized products cannot be returned unless they arrive damaged or defective.
Return Shipping
Eligible returns include FREE return shipping worldwide.
Contact
Email: support@lunellehats27.shop
Phone: (778) 231-0151